Job Description
Launch your career with Omaha's fastest-growing customer service team! We're seeking motivated individuals with no experience to join our supportive training program. You'll receive comprehensive paid training in communication, problem-solving, and CRM systems while building foundational skills for long-term growth. Our team culture celebrates progress over perfection, offering mentorship from industry veterans and clear advancement paths. Enjoy competitive pay, comprehensive benefits (medical/dental/vision), and a downtown Omaha workspace with modern amenities.
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with team members to resolve complex issues using knowledge base resources
- Participate in weekly training sessions to develop technical and soft skills
- Contribute to process improvement initiatives based on customer feedback
- Meet monthly performance metrics for resolution time and customer satisfaction
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong typing skills (35+ WPM) and basic computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to multitask in a fast-paced environment
- Reliable transportation to downtown Omaha location
- Must pass background check and drug screening