Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist at Big Easy Solutions Group! No prior experience required – we provide comprehensive training to launch your career in customer support. Perfect for recent graduates or career changers seeking a dynamic role in New Orleans' thriving business district. Enjoy competitive pay, growth opportunities, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications accurately
- Collaborate with team members to resolve escalated issues
- Maintain detailed customer interaction records in CRM systems
- Contribute to continuous improvement of customer experience
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and willingness to learn new software
- Punctuality and reliability with consistent attendance
- Positive attitude and team-oriented mindset
- Ability to work flexible hours including weekends