Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in New York's thriving business hub. Our comprehensive training program will equip you with essential skills in communication, problem-solving, and client relationship management. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in the heart of Manhattan. Apply today and transform your potential into a rewarding career!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to ensure seamless service
- Participate in ongoing training programs
- Meet daily performance metrics
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn
- New York City residency preferred