Job Description
Join Austin's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required—we provide comprehensive training to launch your career. Enjoy a collaborative environment with growth opportunities, competitive benefits, and a prime downtown location. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary knowledge base
- Document interactions accurately in CRM systems
- Collaborate with senior team members to improve service protocols
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive customer satisfaction metrics
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (degree holders welcome)
- Exceptional verbal/written communication skills
- Proficiency with basic computer applications
- Strong problem-solving and multitasking abilities
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Valid work authorization in the United States