Job Description
Join Atlanta's fastest-growing team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, full benefits, and opportunities for growth in a dynamic Atlanta workplace. Perfect for recent graduates or career changers seeking stability and professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve basic technical issues using our knowledge base and troubleshooting protocols
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Reliable transportation to downtown Atlanta office
- Ability to work flexible shifts including some weekends
- Passion for helping others and problem-solving