Job Description
Join our dynamic team at NexGen Solutions and kickstart your career in the thriving tech hub of Raleigh, NC! We're seeking enthusiastic Entry-Level Customer Service Specialists to deliver exceptional client experiences while enjoying weekly paychecks. This full-time role offers comprehensive training, growth opportunities, and a collaborative environment where your contributions are valued from day one. Perfect for recent graduates or career changers looking to build a foundation in customer success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM platform
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Document interactions and maintain accurate case records
- Meet performance metrics including response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years of customer service or support experience
- Strong verbal/written communication skills and active listening abilities
- Proficient with Microsoft Office and basic tech troubleshooting
- Ability to work flexible hours including evenings/weekends
- Detail-oriented with excellent problem-solving aptitude
- Positive attitude and willingness to learn new technologies
- Valid North Carolina driver's license (for occasional client visits)