Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional support to our growing client base. This is your opportunity to launch a rewarding career in customer service while working in Virginia Beach's thriving coastal business district. Enjoy competitive pay, comprehensive training, and a collaborative environment that values your growth.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to positive team culture through proactive communication
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficient in basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Virginia Beach office
- Must be available for flexible shifts including weekends