Job Description
Join our dynamic team in Sacramento as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support experiences. This is your golden ticket to launch a rewarding career in customer relations with full training provided. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude and team player mentality
- Must pass background check and drug screening