Job Description
Join our dynamic team at Nexus Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Jacksonville to deliver exceptional client experiences. This full-time role offers rapid career growth in a supportive environment with comprehensive training. If you're passionate about problem-solving and thrive in fast-paced settings, apply now to become part of our award-winning customer experience team!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex customer concerns
- Meet daily performance metrics including response time and customer satisfaction scores
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or call center experience
- Excellent verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and ability to learn CRM systems quickly
- Strong problem-solving abilities and patience under pressure
- Ability to work flexible shifts including evenings and weekends
- Valid Florida driver's license (for occasional on-site client meetings)