Job Description
Launch your career with Memphis Growth Partners! We're seeking passionate individuals for our entry-level Customer Service Specialist role—no experience required. Join our dynamic team in the heart of Memphis and gain valuable skills while supporting our clients' needs. Enjoy competitive pay, comprehensive training, and clear pathways for growth. If you're a motivated communicator ready to thrive in a supportive environment, this is your opportunity to build a rewarding career in customer service.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for quality and responsiveness
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote work components
- Must pass background check and drug screening
- Residency in Memphis metro area preferred