Job Description
Launch your career with NexGen Solutions Inc., a leading Indianapolis-based tech support provider! We're seeking passionate individuals for our Entry Level Customer Service Specialist role – no experience required! Join our innovative team where you'll receive paid training and mentorship to develop essential customer service skills. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Indianapolis. Perfect for recent graduates or career changers looking to build a professional foundation in a growing industry.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Document customer interactions and troubleshoot technical issues using our proprietary CRM system
- Collaborate with senior team members to resolve complex customer concerns
- Process orders and provide accurate product/service information to clients
- Maintain detailed customer records and follow company escalation protocols
- Participate in ongoing skills development through our comprehensive training program
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- No prior experience necessary – we invest in training motivated candidates
- Strong verbal communication skills and ability to articulate complex concepts clearly
- Basic computer proficiency including Microsoft Office Suite and web navigation
- Excellent problem-solving abilities and attention to detail
- Positive attitude with willingness to learn and adapt in a fast-paced environment
- Ability to work flexible hours including occasional weekends