Job Description
Launch your career in Detroit's thriving tech scene! Detroit Tech Solutions is seeking motivated Entry-Level Customer Service Specialists to join our innovative team. No prior experience required – we provide comprehensive training to help you succeed. As the first point of contact for our clients, you'll deliver exceptional support while developing valuable communication and problem-solving skills. Join a company invested in your growth with competitive benefits, flexible scheduling, and opportunities for advancement. Transform your passion for helping others into a rewarding career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance to clients
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to continuous improvement of customer support processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliability and punctuality with excellent time management skills
- Customer-focused mindset with patience and empathy