Job Description
Join our dynamic team at Coastal Support Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional customer experiences and support our growing client base. This immediate hire opportunity offers comprehensive training and a supportive environment perfect for launching your career in Virginia Beach's thriving business sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and product concerns using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities and promote company services
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must be available for flexible scheduling
- Valid work authorization in the US