Job Description
Join TechFlow Solutions' dynamic team in Raleigh, NC as an Entry-Level Customer Service Specialist. We're hiring immediately for motivated individuals ready to kickstart their careers in tech support. Enjoy competitive pay, comprehensive training, and a collaborative environment where your growth is our priority. No prior experience required – we provide all the tools you need to succeed!
As a cornerstone of our client success team, you'll be the first point of contact for our B2B tech clients. This hybrid role blends remote flexibility with in-office collaboration at our modern Raleigh campus. Our onboarding process ensures you're fully supported within your first 30 days, with mentorship from industry veterans.
Responsibilities
- Respond to client inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues using our proprietary CRM and knowledge base
- Document interactions accurately in Salesforce while maintaining client confidentiality
- Collaborate with Tier 2 engineers to resolve complex technical escalations
- Participate in daily team huddles to align on client needs and priorities
- Continuously expand product knowledge through weekly training modules
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Proficient in Microsoft Office and Google Workspace
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting aptitude
- Positive attitude with problem-solving mindset
- Reliable transportation for hybrid schedule requirements