Job Description
Start your career immediately with Indianapolis Solutions Group! We're seeking passionate Entry-Level Customer Service Specialists to join our award-winning team. No experience needed – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work culture in the heart of downtown Indianapolis.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and willingness to learn new technologies