Job Description
Join our dynamic team at Cleveland Solutions Group as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our diverse client base. This full-time role offers comprehensive training and clear pathways for career growth within our award-winning organization. Enjoy competitive compensation, benefits package, and a collaborative work environment in downtown Cleveland.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues efficiently using CRM systems
- Document interactions accurately in our client management platform
- Collaborate with technical teams to resolve complex service disruptions
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal communication and active listening skills
- Proficient in Microsoft Office and basic CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site work
- Must pass background check and drug screening