Job Description
Join our dynamic team as a Customer Service Specialist and launch your career with zero experience required! We provide comprehensive paid training and mentorship to help you succeed in a fast-paced environment. Perfect for recent graduates or career changers, this full-time role offers competitive pay, benefits, and growth opportunities within our expanding Atlanta-based company.
As the first point of contact for our valued clients, you'll deliver exceptional support through phone, email, and chat channels. Our supportive culture fosters continuous learning, with structured onboarding programs designed to build your confidence and expertise. Enjoy a modern downtown workspace with flexible scheduling options and regular team-building activities.
Responsibilities
- Respond to customer inquiries via phone, email, and digital channels
- Resolve technical issues using our proprietary knowledge base
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex problem escalation
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear articulation
- Basic computer literacy with willingness to learn new software
- Ability to work flexible hours including weekends
- Customer-focused mindset with empathy and patience
- Passion for continuous learning and self-improvement
- Reliable transportation to our downtown Atlanta office