Job Description
Launch your career with Metro Growth Solutions, a dynamic DC-based firm committed to professional development! We're seeking motivated individuals with no prior experience for our Entry-Level Customer Service Specialist role. This position offers comprehensive training, competitive benefits, and the opportunity to grow within our organization. If you're eager to learn, communicate effectively, and contribute to a positive work environment, apply today and start as early as tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Document all interactions and maintain detailed case notes
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and positive attitude
- Basic computer proficiency with ability to learn new systems
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- No prior experience required - we provide all training!
- Must pass background check and drug screening