Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and unlock your potential with comprehensive paid training! At DailyPay Staffing Solutions, we believe in rewarding talent daily. No experience required—we’ll equip you with industry-leading skills to excel in customer support, conflict resolution, and client relationship management. Enjoy flexible scheduling, performance-based bonuses, and immediate compensation for your hard work. Transform your career in just 90 days with our proven advancement path!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product concerns, and service disruptions
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed daily performance metrics (call volume, resolution rate, CSAT)
- Participate in weekly training sessions to refine technical and soft skills
- Identify upsell opportunities and promote company offerings ethically
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer literacy and typing proficiency (25+ WPM)
- Strong verbal communication and active listening abilities
- Ability to multitask in fast-paced environments
- Positive attitude and resilience in handling customer challenges
- Reliable transportation to downtown Chicago office
- Must pass background check and drug screening
- Availability for evening/weekend shifts (4-6 days/week)