Job Description
Join our dynamic team at Horizon Dynamics Inc. and kickstart your career in customer service! We're urgently seeking motivated Entry Level Customer Service Specialists to join our growing operations in Ohio. This is a rare opportunity to develop essential skills in a supportive environment with rapid advancement potential. As a cornerstone of our client relations team, you'll directly impact customer satisfaction while gaining hands-on experience in communication, problem-solving, and digital tools. We offer comprehensive training, flexible scheduling, and a collaborative culture that values fresh perspectives. Don't miss this urgent opening – apply today to secure your future with an industry leader!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and internal knowledge bases
- Document all interactions accurately in our customer relationship management platform
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives for enhanced customer experience
- Maintain detailed records of customer feedback and satisfaction metrics
- Participate in ongoing training to develop product knowledge and service skills
Qualifications
- High school diploma or equivalent; relevant degree preferred
- 0-2 years of customer service or support experience
- Strong verbal/written communication skills with empathetic approach
- Proficient in Microsoft Office Suite and basic CRM platforms
- Ability to multitask in fast-paced environment with attention to detail
- Problem-solving mindset with patience when handling customer concerns
- Reliable transportation to our Colorado Springs, Ohio facility
- Passion for delivering outstanding customer experiences