Job Description
Launch your career with no experience required! El Paso Community Services is seeking passionate individuals for our Entry Level Customer Service Specialist role. We provide comprehensive training and a supportive environment to help you thrive. Join our mission to empower local communities while building professional skills that will serve you for life. Full benefits package included!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve service issues efficiently
- Participate in ongoing training to master product knowledge and service protocols
- Support community outreach initiatives and local engagement programs
- Meet performance metrics for customer satisfaction and resolution rates
- Contribute to a positive team culture through collaboration and active listening
Qualifications
- High school diploma or equivalent (current students welcome)
- No prior experience required – we provide full training
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and desire to help community members
- Ability to work flexible shifts including weekends
- Valid Texas driver's license (for occasional community visits)
- Pass background check and drug screening