Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career with no prior experience required! We're seeking motivated individuals in Raleigh, NC who are passionate about helping others and ready to grow with us. Enjoy competitive pay, comprehensive training, and immediate start dates. No experience needed – we'll teach you everything! Perfect for recent graduates, career changers, or anyone seeking a fresh start. Apply today and become part of our award-winning customer service family!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed customer records
- Meet daily performance metrics including call quality and resolution times
- Continuously improve product knowledge to provide exceptional support
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient in basic computer applications (email, browsers, MS Office)
- Ability to type 30+ WPM with accuracy
- Positive attitude and willingness to learn new systems
- Reliable internet connection for remote work options
- Must pass background check and drug screening