Job Description
Join Cleveland's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience necessary—just your positive attitude and eagerness to learn. We provide comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to start in the thriving Cleveland tech sector. Enjoy competitive benefits including health insurance, paid time off, and professional development stipends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and resolve basic account issues
- Document customer interactions accurately in our CRM system
- Collaborate with team members to deliver seamless customer experiences
- Participate in ongoing training to master product knowledge and service protocols
- Identify opportunities to improve customer satisfaction processes
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- Strong communication skills and friendly demeanor
- Basic computer proficiency and ability to learn new software quickly
- Reliable transportation and punctuality
- Willingness to work flexible hours including weekends
- Problem-solving mindset and attention to detail
- Passion for helping others and representing Cleveland businesses