Job Description
Join our dynamic team in Raleigh, NC as an Entry-Level Customer Service Specialist! No experience needed – we provide comprehensive training.
Raleigh Solutions Group is a rapidly growing tech support company dedicated to delivering exceptional client experiences. We're urgently hiring motivated individuals who thrive in collaborative environments and are passionate about helping others. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture that values growth and innovation.
Why You'll Love Working With Us:
- Industry-leading onboarding program with mentorship
- Clear career advancement pathways
- Modern downtown Raleigh office with flexible work options
- Health, dental, and vision insurance from day one
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and troubleshooting tools
- Document all interactions in our CRM system with precision
- Collaborate with senior team members to escalate complex cases
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics (CSAT scores)
Qualifications
- High school diploma or equivalent required (college preferred)
- Zero experience necessary – we train from the ground up
- Exceptional verbal and written communication skills
- Proficient with basic computer applications (MS Office, browsers)
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn new technologies
- Ability to work in a fast-paced environment with shifting priorities
- Must pass background check and drug screening