Job Description
Join our dynamic team in Chicago and launch your career with comprehensive training! We're urgently seeking motivated individuals for entry-level customer service roles. No prior experience required – we provide paid hands-on training in communication, conflict resolution, and CRM systems. Enjoy competitive compensation, growth opportunities, and a supportive work environment in downtown Chicago.
Perfect for recent graduates or career changers looking to build professional skills. Benefits include health insurance, retirement plans, and advancement tracks to team lead positions. Apply today to start your journey with one of Chicago's fastest-growing companies!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using our proprietary CRM platform
- Document interactions and maintain accurate case records
- Collaborate with support teams to resolve complex escalations
- Meet performance metrics for response time and satisfaction
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong communication and problem-solving skills
- Proficient in basic computer applications
- Ability to work flexible hours including evenings/weekends
- Positive attitude and willingness to learn new systems
- Customer-focused mindset with empathy
- Eligibility to work in the United States
- No prior experience necessary – training provided!