Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience needed – we provide comprehensive training to launch your career. Global Solutions Inc. is urgently hiring motivated individuals in Milwaukee who thrive in dynamic environments. Enjoy competitive pay, flexible scheduling options, and rapid advancement opportunities. Full benefits package including health insurance, paid time off, and retirement savings plan.
Our Milwaukee headquarters offers a collaborative, supportive atmosphere where your growth is our priority. Perfect for recent graduates, career changers, or anyone seeking a fresh start in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using established protocols and resources
- Document customer interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- No prior experience required – we train from the ground up
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Reliable transportation to downtown Milwaukee office
- Positive attitude and commitment to exceptional service
- Must pass background check and drug screening