Job Description
Join our dynamic team at Urban Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring passionate individuals in Portland, OR, to deliver exceptional client experiences. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of downtown Portland.
Why Join Us?
- Competitive hourly rate with performance bonuses
- Full benefits package (health, dental, vision)
- 401(k) with company match
- Paid time off and flexible scheduling
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system
- Collaborate with support teams for complex cases
- Process orders and account modifications
- Maintain customer satisfaction metrics
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (no experience required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-first mindset
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Must be authorized to work in the US