Job Description
Join our dynamic team at UrbanTech Solutions! We're urgently hiring enthusiastic individuals for entry-level customer service roles in Los Angeles. No experience necessary – we provide comprehensive training to launch your career in tech support. This full-time position offers growth opportunities, competitive pay, and a collaborative work environment in the heart of downtown LA.
Why Join Us?
• Industry-leading onboarding program
• Health/dental/vision benefits
• Career advancement pathways
• Modern downtown workspace
• Team-building activities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document cases accurately in customer databases
- Collaborate with senior team members for complex cases
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly training sessions
- Maintain positive customer satisfaction scores
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills in English
- Basic computer proficiency
- Ability to work flexible hours (including weekends)
- Problem-solving mindset
- Customer-focused attitude
- Passion for technology and learning