Job Description
Join Fresno Connect Solutions as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience to deliver exceptional client experiences. Our comprehensive training program ensures you'll develop valuable skills in communication, problem-solving, and digital tools. Enjoy competitive pay, health benefits, and a collaborative team environment. Perfect for recent graduates or career changers looking to grow in a supportive workplace.
What We Offer:
- Full-time position with benefits (medical/dental/vision)
- 401(k) matching program
- Paid training and certification
- Clear advancement path to team lead
- Modern downtown Fresno office
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems
- Collaborate with team to achieve service metrics
- Participate in ongoing skills development sessions
- Maintain accurate documentation of interactions
- Support cross-functional projects as needed
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Fresno
- Must pass background check