Job Description
Launch your career in Atlanta's thriving business landscape with Atlanta Growth Partners! We're seeking motivated individuals with no prior experience to join our dynamic Customer Service team. As an Entry Level Customer Service Specialist, you'll be the face of our organization, delivering exceptional experiences to our diverse client base. We provide comprehensive training, mentorship, and clear career advancement paths for dedicated team members. Enjoy a competitive benefits package including health insurance, paid time off, and professional development opportunities in one of America's fastest-growing job markets.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, troubleshoot issues, and resolve customer concerns efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to customer retention goals
- Participate in ongoing training programs to enhance product knowledge
- Document customer interactions and provide feedback for service improvements
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work independently and in team environments
- Reliable internet connection for remote work components
- Valid work authorization in the United States
- Passion for helping others and representing company values