Job Description
Launch your career with Nexus Solutions Group, a leader in customer experience innovation! We're seeking passionate Entry Level Customer Service Specialists to join our dynamic team in Charlotte, NC. No prior experience required—we provide comprehensive training to transform your potential into professional excellence. Enjoy a supportive environment, competitive benefits, and clear career growth paths. Join us in delivering exceptional service while building a future-proof skill set in one of America's fastest-growing tech hubs.
Why Nexus Solutions Group?
- Industry-leading onboarding program
- Tuition reimbursement for further education
- Modern, collaborative workspace in Uptown Charlotte
- Health/dental/vision insurance from Day 1
- Quarterly performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM platform
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to master product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and basic computer navigation
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible hours including weekends as needed
- Passion for technology and continuous learning
- Valid US work authorization
- No prior experience necessary—training provided