Job Description
Ready to launch your career without prior experience? Urban Dynamics Inc. is seeking enthusiastic Entry-Level Customer Service Specialists for immediate hire in Boston. We provide comprehensive paid training and a supportive environment where your growth is our priority. Join our award-winning team and start making an impact day one!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Full benefits package (health, dental, vision)
- Clear career advancement path
- Modern downtown Boston workspace
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve inquiries using CRM tools and knowledge base
- Document interactions and maintain accurate case records
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product and service training
Qualifications
- No experience required – we train from ground up!
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, web apps)
- Positive attitude and adaptability
- Legal authorization to work in the US