Job Description
Join Detroit's fastest-growing customer service team and launch your career with no prior experience required! We provide comprehensive training and a supportive environment where you'll develop essential skills while serving our diverse client base. This full-time role offers competitive pay, benefits, and clear advancement paths within our Detroit headquarters. Perfect for motivated individuals ready to build their professional foundation in a dynamic urban setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
- Represent company values in every customer interaction
Qualifications
- No prior experience required - we train everyone from day one
- High school diploma or equivalent (currently enrolled students welcome)
- Excellent communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including some evenings
- Valid work authorization in the United States
- Passion for helping others and representing Detroit businesses