Job Description
Are you looking to launch your career in a dynamic, fast-paced environment? Sunshine Customer Solutions is currently hiring Entry Level Customer Support Representatives in Orlando, FL. We provide comprehensive training and a clear path for professional growth. If you possess excellent communication skills and a positive attitude, we want to meet you.
We are seeking individuals who are eager to learn, adaptable, and ready to make an impact. As a member of our team, you will be the voice of our brand, helping clients navigate solutions with ease and professionalism.
Key Benefits:
- Competitive Pay: $15.00 - $18.00 per hour
- Full benefits package including medical, dental, and vision
- Weekly pay schedule
- On-the-job training and career development programs
- Modern office environment with team-building activities
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with empathy and efficiency.
- Accurately document all customer interactions and account details in our CRM system.
- Stay up-to-date with product knowledge and service policies to provide accurate information.
- Collaborate with cross-functional teams to identify trends and improve service quality.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficient with Microsoft Office Suite and basic computer navigation.
- Ability to work independently as well as part of a team.
- Must be willing to work flexible shifts including evenings and weekends.