Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Detroit Tech Solutions! We're seeking motivated individuals with a passion for helping others to fill immediate full-time positions. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of downtown Detroit. This is your chance to grow with a forward-thinking company while making a real impact on our customers' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for clients using remote troubleshooting tools
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product and process training
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong communication and problem-solving skills
- Basic computer proficiency and internet navigation
- Ability to work flexible hours including weekends
- Customer-focused mindset with patience and adaptability
- Passion for technology and learning new systems
- Positive attitude and team player mentality
- Reliable transportation to downtown Detroit office