Job Description
Join our dynamic team at Denver Tech Solutions Inc. as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service to our growing client base. This immediate-hire position offers comprehensive training and career growth opportunities in a collaborative environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to start your career with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot software problems efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with senior team members to escalate complex issues
- Contribute to process improvement initiatives
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Strong communication and active listening skills
- Basic proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Authorized to work in the United States