Job Description
Join Memphis Community Services as an Entry-Level Customer Service Representative and launch your career in a supportive, growth-oriented environment. We're seeking motivated individuals with a passion for helping others to join our dynamic team in the heart of Memphis. This full-time position offers comprehensive training, competitive benefits, and clear pathways for advancement within our organization.
As a key member of our client experience team, you'll be the first point of contact for our diverse clientele, delivering exceptional service that reflects Memphis's spirit of hospitality. Our collaborative culture values fresh perspectives and provides ample opportunities for skill development. If you're ready to build a meaningful career while making a positive impact in your community, this is your moment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and resolve service issues efficiently using CRM systems
- Document interactions accurately in our customer database while maintaining confidentiality
- Collaborate with team members to ensure seamless service delivery across departments
- Identify opportunities to improve customer experience workflows and suggest enhancements
- Participate in ongoing training to develop product knowledge and service skills
- Support community outreach initiatives aligned with Memphis Community Services' mission
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or related experience
- Strong verbal communication and active listening skills
- Basic proficiency with Microsoft Office Suite and customer service software
- Ability to multitask in a fast-paced environment while maintaining composure
- Empathetic approach to problem-solving with a solutions-oriented mindset
- Reliable transportation and flexibility to work occasional evenings/weekends
- Positive attitude and willingness to learn in a team-based setting