Job Description
Join our dynamic team as an Entry Level Customer Service Representative and launch your career in Ohio's thriving business hub! We're seeking motivated individuals with excellent communication skills to provide exceptional support to our diverse client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to grow in customer service.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- 0-2 years of customer service or related experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and basic computer navigation
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask in a fast-paced environment while maintaining composure
- Reliable internet connection for hybrid work flexibility
- Positive attitude and willingness to learn new systems/processes