Job Description
Join our dynamic team as an Entry-Level Customer Specialist and kickstart your career in Houston's thriving business sector. We're seeking motivated individuals with exceptional communication skills to deliver outstanding client experiences. This immediate hire opportunity offers comprehensive training, competitive benefits, and clear growth pathways within our award-winning organization.
Why Join Us?
- Start immediately with paid training
- Health, dental, and vision benefits
- Performance-based quarterly bonuses
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues with empathy and efficiency
- Document interactions in CRM system with 98% accuracy
- Collaborate with support teams to resolve complex cases
- Meet/exceed monthly performance KPIs (CSAT, resolution time)
- Participate in weekly product knowledge sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Proficient in Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting aptitude
- Reliable transportation to Energy Corridor location
- Flexible availability including weekends