Job Description
Join Miami's fastest-growing tech startup as an Entry-Level Customer Service Specialist! No prior experience required – we provide comprehensive training to launch your career in customer success. Work in our vibrant downtown Miami office alongside industry leaders while helping clients navigate cutting-edge digital solutions. This role offers growth opportunities into account management, sales support, or technical training tracks. Enjoy competitive benefits, flexible scheduling options, and a collaborative environment that values fresh perspectives.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to resolve complex client issues
- Participate in daily training sessions to master product knowledge
- Contribute process improvement ideas for customer experience enhancement
- Support marketing campaigns with customer feedback collection
- Meet monthly customer satisfaction and response time targets
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and basic tech tools
- Ability to work flexible shifts including weekends if needed
- Positive attitude with willingness to learn new systems
- Valid US work authorization (visa sponsorship not available)
- Spanish language skills a plus but not required