Job Description
Launch your career with Jacksonville Community Solutions! We're seeking passionate individuals for our entry-level Customer Service Specialist role. No prior experience required—just a positive attitude and eagerness to learn. Join our supportive team where you'll receive comprehensive training and opportunities for growth. Enjoy competitive pay, health benefits, and a collaborative work environment in downtown Jacksonville.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic service issues with clear communication
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing, email, browsers)
- Ability to work flexible hours including weekends
- Positive attitude and team player mentality