Job Description
Launch your career with Detroit Innovations Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As a Customer Service Specialist, you'll be the face of our company, delivering exceptional experiences to clients across Michigan. We provide comprehensive paid training, mentorship, and clear career progression paths. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Detroit's thriving downtown.
Why Join Us?
- 100% paid on-the-job training
- Clear advancement opportunities
- Collaborative team culture
- Modern downtown Detroit location
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Continuously improve product knowledge and service skills
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing training and development programs
Qualifications
- No prior experience required – we train everyone from day one
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Ability to learn new technologies quickly
- Basic computer literacy and typing proficiency
- Reliable transportation to downtown Detroit location
- Passion for helping others and problem-solving
- Willingness to work flexible hours including weekends