Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Albuquerque's thriving business sector! No prior experience is required – we provide comprehensive training to help you succeed. At Citywide Solutions Inc., we value passion and potential over past experience. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. Apply today and become part of New Mexico's leading customer service provider!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case notes
- Meet daily performance metrics including call quality and resolution targets
- Continuously improve product knowledge and service techniques
- Contribute to team meetings with feedback and process improvement ideas
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new software
- Punctual with reliable attendance and strong work ethic
- Positive attitude and ability to thrive in a team environment
- Must pass background check and drug screening
- Willingness to work flexible shifts including weekends