Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No experience needed – we provide comprehensive training. Urban Solutions Group is urgently hiring motivated individuals in New York to deliver exceptional client experiences. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment. Perfect for career changers and recent graduates!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with team members to ensure client satisfaction
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – all training provided
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced setting
- Must be authorized to work in the United States
- Willingness to work rotating weekends (1-2 days/month)