Job Description
Are you ready to launch your career in the vibrant city of Wichita, Kansas? Wichita Growth Solutions is seeking motivated, driven individuals to join our expanding team as Entry Level Customer Service Representatives.
We believe in investing in talent. Whether you are a recent high school graduate or looking to transition into a corporate environment, we provide comprehensive paid training and a clear path for advancement. You do not need prior experience; we teach you everything you need to know.
In this role, you will be the face of our brand, connecting with clients to solve problems and deliver exceptional service. Join us in shaping the future of customer relations in Wichita.
Responsibilities
- Handle Incoming Inquiries: Assist customers via phone, email, and chat with their questions and concerns regarding our services.
- Process Orders: Accurately enter and manage customer orders and account information into our CRM system.
- Problem Resolution: Troubleshoot issues efficiently and offer creative solutions to ensure high customer satisfaction.
- Team Collaboration: Work closely with the sales and management team to achieve daily and weekly performance goals.
- Data Entry: Maintain accurate records of customer interactions and transactions.
- Feedback Collection: Gather and relay customer feedback to management to help improve our products and services.
Qualifications
- Education: High school diploma or GED required; college students are encouraged to apply.
- Communication: Strong verbal and written communication skills with a friendly and professional demeanor.
- Computer Literacy: Basic computer skills and the ability to learn new software quickly.
- Attitude: A positive attitude, eagerness to learn, and a strong desire to succeed.
- Reliability: Ability to work full-time hours, Monday through Friday, with occasional overtime if needed.