Job Description
Are you looking to launch a rewarding career in a fast-paced environment? Apex Support Solutions is currently hiring enthusiastic Entry Level Customer Service Representatives to join our growing team in Dallas, TX.
We believe in promoting from within and providing world-class training to all new hires. Whether you are a recent graduate or looking to switch careers, this is the perfect opportunity to gain valuable industry experience without prior experience required.
Join us and become part of a culture that values your growth, supports your success, and rewards your hard work.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Assist customers in resolving product or service issues and ensuring complete satisfaction.
- Accurately enter and update customer data into our CRM systems and internal databases.
- Collaborate with the support team to troubleshoot complex issues and suggest process improvements.
- Maintain a professional demeanor and adhere to all company policies and quality standards.
- Upsell products and services where appropriate to meet team goals.
Qualifications
- High school diploma or GED equivalent (College degree preferred but not required).
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 35 WPM.
- Ability to work in a fast-paced, team-oriented environment.
- A positive attitude, high energy, and a willingness to learn new software.
- Reliable internet connection and computer for remote training (if applicable).