Job Description
Join our award-winning Seattle team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive paid training to launch your career in customer success. Enjoy a supportive environment with mentorship from industry experts while serving diverse clients across tech, healthcare, and retail sectors. Our 8-week onboarding program covers communication skills, CRM tools, conflict resolution, and product knowledge. Full benefits package included starting Day 1!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Document interactions in Salesforce CRM with precision
- Resolve inquiries on first contact using our knowledge base
- Collaborate with technical teams for complex issue escalation
- Participate in daily coaching sessions and performance reviews
- Contribute to process improvement initiatives
- Maintain customer satisfaction metrics above 95%
Qualifications
- High school diploma or equivalent (degree preferred)
- Zero prior experience required – training provided
- Strong written and verbal communication skills
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Passion for helping others and problem-solving
- Valid Washington State ID or driver's license
- Must pass background check and drug screening