Job Description
Launch your career in Phoenix with our entry-level customer service program! No experience required—we provide comprehensive training to transform motivated individuals into customer experience experts. Join our dynamic team at Phoenix Career Solutions and develop valuable skills in communication, problem-solving, and digital tools while supporting diverse clients across tech, retail, and healthcare sectors. Enjoy competitive pay, full benefits, and clear growth pathways into leadership roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case logs
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Support cross-functional projects for process improvement initiatives
Qualifications
- High school diploma or equivalent required (college coursework a plus)
- Zero experience necessary—full training provided upon hire
- Proficient in typing and basic computer applications (MS Office, Gmail)
- Exceptional verbal communication and active listening skills
- Ability to remain calm under pressure and adapt to changing priorities
- Strong problem-solving mindset with attention to detail
- Valid Arizona driver’s license (for occasional off-site meetings)
- Pass background check and pre-employment assessment