Job Description
Are you looking for an entry-level job in Illinois that values your potential? Horizon Workforce Solutions is currently hiring dedicated Customer Service Representatives in Chicago. We offer a competitive hourly wage, weekly pay, and a supportive environment for career growth.
As a vital member of our team, you will be the first point of contact for our clients, ensuring exceptional service and solving problems efficiently. This is an excellent opportunity for anyone seeking a stable job with immediate financial returns.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Assist customers with product information, account updates, and troubleshooting.
- Document all customer interactions and issues accurately in our CRM system.
- Collaborate with team members to develop solutions for complex customer scenarios.
- Identify opportunities to upsell or cross-sell services to enhance customer value.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or GED required; equivalent experience considered.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable transportation to the Chicago office.
- Ability to work flexible shifts, including weekends and evenings.
- Must be authorized to work in the United States.