Job Description
Are you looking for a fresh start with a company that invests in you?
Apex Solutions Group is currently hiring Entry Level Customer Service Representatives in Charlotte, NC. We are looking for driven individuals who want to build a career with a competitive salary, comprehensive paid training, and weekly paychecks.
Whether you are fresh out of high school or looking to switch careers, our paid training program ensures you are ready to succeed from Day 1. Join a team that values your potential and offers a clear path for advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with a friendly and professional tone.
- Resolve customer complaints and technical issues efficiently to maintain high satisfaction ratings.
- Document all customer interactions and account details accurately in our CRM system.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with team leads and supervisors to meet daily and weekly performance targets.
- Stay updated on product knowledge and company policies through continuous training.
Qualifications
- High school diploma or GED equivalent is required.
- Must have access to a stable high-speed internet connection and a quiet home workspace.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A positive attitude, strong work ethic, and a willingness to learn new skills.